Privacy Policy

Debbie Langston, trading as Debbie Langston Coaching (the “Company”), is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.  

For purposes of this Privacy Policy, “Site” refers to the Company’s website, which can be accessed at https://www.debbielangston.co.uk/.

“Service” refers to the Company’s transformational coaching services, coaching resources, podcast content and related communications accessed via or promoted on the Site.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service. 

This Privacy Policy explains how we collect, store, use and disclose your Personal Information when you access our Site or use our Service. Any separate terms applying to a coaching engagement will be provided before you purchase or book that Service.

INFORMATION WE COLLECT
Debbie Langston Coaching collects “Non-Personal Information” and “Personal Information” in the categories described below.

Usage data
Debbie Langston Coaching will process information about your use of our website and services ("usage data"). The usage data may include
(1) the browser types and versions used
(2) the operating system used by the accessing system
(3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites
(5) the date and time (so-called timestamp) of access to the Internet site
(6) an Internet protocol address (IP address)
(7) the Internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users’ use of the service with regard to timing and frequency
(11) any other similar data and information that may be used in the event of attacks on our information technology systems.

The sources of the usage data are Squarespace Analytics and Google Analytics. The usage data collected is needed to
(1) deliver the content of our website correctly
(2) optimise the content of our website as well as any advertisement
(3) ensure the long-term viability of our information technology systems and website technology
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

We process essential usage and security data where necessary for our legitimate interests in operating, securing, monitoring and improving our website and services. We process data through non-essential analytics technologies, including Google Analytics, only where you have provided consent through our cookie controls. You may withdraw that consent through the cookie preferences available on the Site.

Notification data
Debbie Langston Coaching may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). Our newsletter may only be received by the user if 
(1) the user has a valid email address and 
(2) the user subscribes to the newsletter.
A confirmation email will be sent to the address provided by a first-time subscriber as part of a double opt-in process. This confirmation helps verify that the person controlling the email address has authorised the subscription.

When the user registers for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect Debbie Langston Coaching by ensuring an understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter.

You may unsubscribe from the newsletter and withdraw your consent at any time by using the unsubscribe link included in each newsletter.

Enquiry data, correspondence data and customer relationship data
Debbie Langston Coaching may process information contained in any enquiry you submit to us regarding our services and products ("enquiry data"). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored. 
The personal information may include:
(1) the user’s contact information
(2) the user’s name
(3) the name of the user’s employer
(4) the user’s job title or role
(5) the metadata associated with the communication
(6) and information contained in communications between the user and Debbie Langston Coaching

Such personal data transmitted on a voluntary basis by a user to Debbie Langston Coaching is stored for the purpose of responding to or contacting the user, taking steps at the user’s request before entering into a contract, delivering contracted services, managing customer relationships, keeping records of communications and, where permitted, promoting our products and services.

Coaching and service data
Debbie Langston Coaching may process information you provide in enquiry forms, discovery calls, onboarding forms, pre-work, coaching sessions, follow-up communications and other materials connected with the delivery of coaching services ("service data"). This may include your goals, circumstances, reflections, decisions, relationships, work or business situation and other information you choose to share.

You may occasionally choose to disclose information that is treated as special-category data under data-protection law, such as information concerning your physical or mental health. We do not ask you to provide more sensitive information than is necessary. Where we process special-category data that you have chosen to disclose, we rely on your explicit consent in addition to the relevant lawful basis for processing the underlying service data. You may withdraw that consent at any time, although this will not affect processing that took place before withdrawal and may affect our ability to provide the relevant service.

Transaction data
Debbie Langston Coaching may process information that relates to transactions, including purchases of goods and services, that the user enters into with us and/or through our website ("transaction data"). The transaction data may include:
(1) the user’s contact details 
(2) limited payment information made available to us by our payment provider, such as payment status and the last four digits of a payment card
(3) the transaction details with regard to the purchase

In order to process transactions, we use Stripe as our third-party payment services provider. We do not receive or store your full payment-card details. Details of how Stripe processes personal data can be found at https://stripe.com/gb/privacy.

We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding your payments and dealing with queries relating to your payments and refunds.

HOW WE USE AND SHARE INFORMATION

Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications, who are provided access to the user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

The providers we use may include Squarespace for website hosting, forms and analytics; Google Analytics for website analytics; Flodesk for email marketing; Calendly for scheduling; Dubsado for enquiries, contracts, invoicing and client management; Stripe for payment processing; Google Workspace for email, documents and business administration; and Telegram where agreed for client support. Our Site also contains Spotify content and links. Each provider processes information under its own terms and privacy arrangements, and some may process data outside the United Kingdom using appropriate safeguards.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

Legal purpose of the processing of personal data
Debbie Langston Coaching may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Debbie Langston Coaching may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilling tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

Automated Decision-Making and Profiling
We do not use your personal data for fully automated decision-making that has legal or similarly significant effects.

Where we use profiling (such as for tailoring our marketing communications to your interests based on your prior interactions with us), we do so only with your consent, and you have the right to object to such profiling at any time by contacting us at debbie@debbielangston.co.uk.

Access to Your Data by Authorised Third Parties
Under applicable law, you have the right to authorise certain third parties to access your personal data held by us. If we receive a lawful request from a third party authorised by you, we will verify the request and share your data accordingly. You may also withdraw such authorisation at any time by contacting us.

We do not enter into exclusive data access arrangements that restrict others from accessing personal data where you have authorised such access.

RETAINING AND DELETING YOUR PERSONAL INFORMATION
The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:

  1. Enquiry data that does not result in a client relationship will normally be retained for up to two years after the last substantive communication.

  2. Client correspondence, coaching forms and coaching records will normally be retained for up to seven years after the client relationship ends.

  3. Transaction, invoicing and accounting records will normally be retained for six years after the end of the relevant financial year, or longer where required by law.

  4. Email-marketing and notification data will be retained until you unsubscribe, withdraw your consent or we determine that the data is no longer required and remove it as part of routine list management.

  5. Website analytics and technical data will be retained in accordance with our configured retention settings and the applicable retention arrangements of Squarespace and Google Analytics.

Where a precise retention period cannot be stated in advance, we will consider the purpose for which the data was collected, the nature and sensitivity of the information, whether it remains necessary to provide a service, legal and regulatory obligations, limitation periods and the need to establish, exercise or defend legal claims.

DATA PROTECTION COMPLAINTS PROCESS
We take the privacy and security of your personal data very seriously. If you have any concerns, questions, or wish to complain about how we handle your personal information, please let us know so we can put things right.

How to contact us:
Email: debbie@debbielangston.co.uk
Post: Unit 159619, PO Box 7169, Poole, BH15 9EL
Online Form: https://www.debbielangston.co.uk/contact

To help us investigate your complaint quickly, please provide:

  • Your full name and contact details.

  • A clear description of your concern (e.g., how your data was used, suspected breach, or access request issues).

  • Any specific dates, documents, or reference numbers that relate to your data.

Our commitment to you:

  • Acknowledgement: We will acknowledge receipt of your complaint within 30 days.

  • Investigation: We will investigate your concerns thoroughly and without undue delay.

  • Outcome: We will update you on our progress and notify you of the outcome of your complaint.

Escalating Your Complaint
If you are unhappy with our response or how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection regulator:

YOUR DATA PROTECTION RIGHTS (GDPR and UK GDPR)
If you are a resident of the EEA or the UK, you have the following data protection rights:

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing debbie@debbielangston.co.uk.

  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.

  • You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt out of other forms of marketing, please contact us by emailing debbie@debbielangston.co.uk.

  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

  • You have the right to request that we transmit your personal data directly to another controller or service provider, where technically feasible.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

UPDATES
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

CONTACT US
This website is owned and operated by Debbie Langston, trading as Debbie Langston Coaching, a sole trader based in England and Wales.

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to debbie@debbielangston.co.uk.

Last Updated: This Privacy Policy was last updated on 11 September 2026.

DATA PROTECTION CONTACT

The person responsible for data protection within Debbie Langston Coaching is Debbie Langston. You can contact her at debbie@debbielangston.co.uk or by writing to Unit 159619, PO Box 7169, Poole, BH15 9EL.